Overnight service results in 3 days late service. And further below is what you see when trying to file a complaint. When I called about the package hold time was between 40 min and 60 min.
My recent experience with the Overnight Service of USPS further drives the need for an app for tracking the interaction with a company or government agency. We need something that makes it easy to capture all the emails, chat windows, phone calls sitting on hold, broken email links, broken or just shitty web forms, tweets. We need an app that makes it easy to also publish to a public site for accountability including the time it takes for a company, agency to resolve the issue.
It will need:
My recent experience with the Overnight Service of USPS further drives the need for an app for tracking the interaction with a company or government agency. We need something that makes it easy to capture all the emails, chat windows, phone calls sitting on hold, broken email links, broken or just shitty web forms, tweets. We need an app that makes it easy to also publish to a public site for accountability including the time it takes for a company, agency to resolve the issue.
It will need:
- Datamasking features blackout email addresses, HIPAA data, financial data specifics, phone numbers, ssns etc.
- The public site will be have stats on different companies. Awards for fastest resolver of issues. Rankings.
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